Where we ship

We currently ship our products within Canada only.

Method of Payment

We accept PayPal and Visa, Master Card and American Express through PayPal.
Payment must be tendered with the order and orders will only be accepted on receipt of cleared funds.  Please note that the billing address must match your credit card’s billing address.

Sales Tax

We are required to charge GST or HST on most products.  Here are the current rates as of May 2013:
BC – 12% GST+PST
ON, NB & NL – 13% HST
NS – 15% HST
PE – 14% HST
AB, SK, MB, QC, NT, YT & NU – 5% GST

Returns & Refunds

We want you to love your item as much as we do. If you would like to return or exchange an item please call us or email froufrou@telus.net with your order number and a description of the item you would like to return. Items must be unused, in the condition you received them, with all tags attached and in their original packaging. Items returned within 7 days of receipt will be refunded.

We do not refund shipping costs on items that are returned and you will be responsible for shipping items back to us.

All claims of broken or wrong items must be made within 3 days of receipt of the merchandise.  For breakage resulting from carrier transit, please keep all pieces including packing material and boxes that your items were sent in for future inspection by carrier.

Privacy

We value and respect your privacy. The information you give us will only be used to fill orders and communicate with you about your order.
We will never sell, rent, or disclose your personal information to a third party.
We do not store credit card information in our system or share it with outside parties.